what to Expect

Booking an event

Please complete our booking inquiry form. After form submission, we will contact you within 3 business days. A minimum of 2-weeks notice is required for bookings (custom parties we request earlier notice) Notes: Holiday time periods book further in advance.

We currently accept Cash, Venmo, Debit & Credit Card Payments. Note: additional fees may apply when paying with debit and credit cards.

A 40% deposit is required on all bookings. The deposit secures the date and time of the event.
The balance is due on the date of the event and damage fees (noted in contract) will be collected at time of pick-up.
While we hope we have included a number of celebratory moments, we understand there are far more that we have not touched on. Fill out our booking form with the customizable option and provide a brief description. We will connect to determine how we can best accommodate. Additional customization fee may apply and will be included in the quote.
We recommend booking for the maximum number of guests that you may have as we can NOT guarantee that additional items will be available later. You have up until 2 weeks before your event (when your final payment is due) to make any changes.

Logistics

  • Each A-Frame Tent set up requires approximately a 3ft by 6ft space.
  • The Bolton Bubble capacity 4-6 people 10 X 10 X 6.5’ H
  • The Ravenel Bubble capacity 8-10 people – 12 X 12 X 8’ H
  • If you are unsure if you have enough space you can provide us with measurements and pictures of the set up area and we can help determine the best layout.
  • You will receive a confirmation email one week prior to your event with a 2 hour delivery and pick up window. We base our schedule on your event start/end time provided at time of booking, location, package, etc.
  • Set up: We will schedule delivery based on the event start time provided at the time of booking. Some deliveries may take place the day prior to your event depending on the schedule for that particular date.
  • Pick Up: We aim to begin at 10:00 AM the next day. There are many factors that go into our delivery and pick up schedules including your guest counts, package type, location, weather and our other scheduled events . We may be able to accommodate requests for specific delivery/pick up times if our schedule allows. However, it is not guaranteed. If you need a guaranteed specific delivery and/or pick up time additional fees may apply. Any request must be sent via email no later than 2 weeks before your event.

The space designated for the setup needs to be free of furniture and clean at the time when we arrive. We will not be responsible for moving furniture or clearing out the area.

  • For outdoor setups, the sprinkler system must be turned off the day before the event in order to avoid a wet lawn.
  • We are responsible for disassembling our setting and picking it up only, which normally takes 1-2 hours depending on circumstances. Please be aware that we do not clean up party trash.
Service Area & Transportation Fees – We are based out of Hartsville, South Carolina and serve towns within 30 miles with no transportation fee. We can travel outside of our service area however, a greater transportation fee may apply.

Policies

Yes, the contract will be provided to you and must be signed in tandem with the deposit to confirm your event.

A full refund will be granted up to thirty days prior to the start of the event. Cancellations made 15 to 29 days prior to an event will be subject to 50% cancellation fee. Cancellations received 14 days or fewer before the event will not receive a refund. Cancellations made due to weather conditions on the date of the event will receive a full refund excluding customization costs.

Prices vary as noted throughout our package options. Each package and theme varies specific items such as props, string lights, throw pillows and decoration, and custom props.
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